Privacy Policy

Vital Edge Instruments LLC (“Vital Edge,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable laws and Amazon Merchant Services requirements. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you interact with us through Amazon marketplaces, our website, or related customer communications.

1. Scope of This Policy

This Privacy Policy applies to personal information collected:

Through Amazon marketplaces (including Amazon.com and Amazon Business)
Through our website, communications, and customer support channels
In connection with the sale and fulfillment of healthcare consumables and related products

When you purchase through Amazon, Amazon’s Privacy Notice also applies to information collected directly by Amazon.

2. Information We Collect

We may collect and process the following categories of information, only to the extent permitted by Amazon policies:

Customer Contact Information: Name, shipping address, email address, and phone number provided via Amazon order details.
Order and Transaction Information: Product purchased, quantity, shipment status, and order identifiers.
Business Information: Company name, tax or resale documentation (Amazon Business or institutional customers, where applicable).
Communications: Messages exchanged through Amazon Buyer-Seller Messaging or direct customer inquiries.
Technical Information: Limited system and log data related to our website (if applicable).

We do not collect or request medical histories, diagnoses, or protected health information (PHI).

3. How We Use Information (Amazon-Compliant Use)

In accordance with Amazon Merchant Services requirements, customer information is used solely for legitimate business purposes, including to:

Fulfill and ship orders
Provide customer service and respond to order-related inquiries
Process returns, refunds, or replacements
Meet regulatory, accounting, and recordkeeping obligations
Prevent fraud, abuse, or unauthorized transactions

We do not use Amazon customer information for marketing, advertising, or promotional communications outside of Amazon, unless the customer has provided explicit consent through a separate, lawful channel.

4. Amazon-Specific Data Restrictions

In compliance with Amazon policies:

Amazon customer data is not sold, rented, or shared for marketing purposes.
Amazon customer data is not used to contact customers outside of Amazon except as necessary to fulfill orders or provide customer support.
Access to customer information is restricted to authorized personnel with a legitimate business need.
Customer information obtained through Amazon is retained only as long as necessary to fulfill Amazon-related obligations or as required by law.

5. Sharing of Information

We may share personal information only as necessary with:

Amazon and its service providers (e.g., fulfillment, payment processing, customer service infrastructure)
Logistics and shipping partners to complete delivery
Professional advisors or regulatory authorities when required by law or audit
Successor entities in the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations

We do not sell personal information to third parties.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, or disclosure. While we follow industry-standard practices, no system can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for the duration necessary to:

Complete Amazon transactions and post-sale support
Comply with Amazon Seller, tax, FDA, and other regulatory requirements
Resolve disputes or enforce contractual obligations

Data is securely deleted or anonymized when no longer required.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your personal information
Request correction of inaccurate data
Request deletion of personal information, subject to legal and Amazon-related retention requirements

Requests may be submitted using the contact information below. Identity verification may be required.

9. Healthcare Products Disclaimer

Vital Edge Instruments LLC sells healthcare consumables intended for general, professional, or institutional use. We do not provide medical advice, diagnosis, or treatment, and no personal health information is collected as part of our sales activities.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, Amazon policies, or business practices. Updates will be posted with a revised effective date.

11. Contact Information

For privacy-related questions or requests, contact: